Contact information
Contact Information
If you need help with an order, shipping, tracking, returns, refunds, replacements, cancellations, or have a general question, you can contact HideWay Customer Support at:
Support is available every day, and we aim to respond to all enquiries within 48 hours.
When contacting us about an order, please include:
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Your order number
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Your full name
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The email address used at checkout
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A clear description of your question or issue
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Photos or videos where relevant, particularly if your enquiry relates to a damaged, faulty, defective, or incorrect item
Please make sure the contact information you provide is accurate so we can locate your order and respond to your enquiry as efficiently as possible.
HideWay Customer Support
Email: support@hideway.store