Privacy Policy

Last updated: October 1, 2026

This Privacy Policy explains how HideWay collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

HideWay may collect personal information including:

• Full name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment and transaction information

• Order details

• Order history

• Customer support messages and communications

• Device and browser information

• Website usage information

• Cookies and analytics information

• Marketing preferences

Payment information may be processed securely through Shopify or third-party payment providers. HideWay does not directly store complete payment card details where those details are handled by our payment providers.

2. How We Collect Information

We may collect information when you:

• Visit or browse our website

• Place an order

• Enter information during checkout

• Contact customer support

• Subscribe to marketing communications

• Interact with our website, advertisements, or store features

• Use discount codes, bundles, or promotions

• Participate in surveys, reviews, or other store features

• Otherwise provide information directly to us

Some information may also be collected automatically through cookies and similar technologies when you use our website.

3. How We Use Information

We may use personal information to:

• Process and fulfil orders

• Process payments and transactions

• Deliver products

• Provide shipping and tracking information

• Communicate with you about your order

• Respond to customer support requests

• Process eligible returns, refunds, and replacements

• Detect and prevent fraud or suspicious activity

• Maintain the security of our store

• Improve our website, products, and customer experience

• Personalise aspects of your shopping experience

• Send marketing communications where permitted

• Measure advertising and marketing performance

• Analyse store performance and website usage

• Maintain business and transaction records

• Comply with legal, tax, accounting, and regulatory requirements

4. Marketing Communications

HideWay may send marketing communications about products, promotions, offers, and store updates where permitted by applicable law.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe option included in the email or by contacting us at:

support@hideway.store

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, account notices, or customer support responses.

5. Cookies and Tracking Technologies

HideWay may use cookies, Shopify technologies, analytics tools, and similar technologies to operate our website and improve the shopping experience.

These technologies may be used to:

• Keep the website functioning properly

• Support checkout functionality

• Remember certain preferences

• Understand how visitors use our website

• Analyse website performance

• Measure marketing and advertising performance

• Detect fraud or security issues

• Improve our services and customer experience

Depending on the technology used, information collected may include your device type, browser, IP address, pages viewed, website interactions, referring pages, and general usage activity.

You may be able to control or disable certain cookies through your browser or available cookie controls. Disabling certain cookies may affect the functionality of our website.

6. Shopify and Third-Party Services

Our online store is powered by Shopify.

We may also use third-party providers to assist with:

• Payment processing

• Order fulfilment

• Shipping and delivery

• Analytics

• Advertising and marketing

• Email communications

• Customer reviews

• Fraud prevention

• Customer support

• Website functionality and applications

These providers may process personal information as necessary to provide their services.

Third-party services may operate under their own privacy policies, terms, and data-handling practices.

7. Sharing Personal Information

HideWay may share personal information with service providers and other parties where reasonably necessary to operate our store and provide our services.

These may include:

• Shopify

• Payment processors

• Order fulfilment providers

• Shipping and delivery providers

• Email and communication providers

• Analytics providers

• Advertising and marketing platforms

• Fraud prevention and security services

• Customer support providers

• Professional advisers such as legal or accounting providers

• Government authorities or other parties where disclosure is legally required

We do not sell personal information in the ordinary meaning of exchanging personal information directly for money.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly. Where applicable, we will provide any rights or choices required by law.

8. Data Security

HideWay takes reasonable administrative, technical, and organisational measures to help protect personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no internet transmission, website, payment system, or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

• Processing and maintaining order records

• Providing customer support

• Managing returns, refunds, and disputes

• Maintaining business records

• Detecting and preventing fraud

• Meeting tax and accounting requirements

• Complying with legal or regulatory obligations

• Resolving disputes

• Enforcing agreements

When information is no longer reasonably required, we may delete, anonymise, or otherwise handle it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include rights to request:

• Access to personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of certain personal information

• Information about how your data is processed

• Withdrawal of certain consent

• Objection to or restriction of certain processing

• Other rights available under applicable privacy laws

To make a privacy request, contact:

support@hideway.store

We may need to verify your identity before completing certain requests.

We may also need to retain certain information where required for legal, security, fraud prevention, tax, accounting, transaction record, or other legitimate purposes.

11. International Customers and Data Transfers

HideWay may serve customers in multiple countries and regions.

Our service providers, including Shopify, payment processors, fulfilment providers, and other technology providers, may process or store information in countries other than the country where you live.

As a result, personal information may be transferred to or processed in other jurisdictions, subject to applicable privacy requirements.

Your privacy rights may vary depending on the laws applicable to you.

12. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children who are not legally permitted to provide that information or make purchases without appropriate consent.

Customers placing orders must have the legal capacity to make the purchase or have appropriate permission from a parent or legal guardian where required.

If you believe personal information relating to a child has been provided to us improperly, please contact us at support@hideway.store.

13. Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from authorities

• Protect our legal rights

• Protect customers or other individuals

• Investigate suspected fraud or unlawful activity

• Enforce our store policies or agreements

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations, or other operational requirements.

When changes are made, we may update the “Last updated” date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy request, contact:

HideWay Customer Support
Email: support@hideway.store